Rabje's Privacy Policy — Our commitment to protecting your data

Rabje (referred to as "we", "us", or "the Platform") takes your privacy seriously. This Privacy Policy ("Policy") explains how we collect, use, and protect your personal information when you use the rabje website or mobile application.

This policy applies to all rabje services — including website browsing, account registration, deposits and withdrawals, gameplay, and customer support interactions. By using rabje's services, you consent to the data processing practices described in this Privacy Policy.

We've written this policy in plain, straightforward language so every member can clearly understand what happens with their data. No hidden terms, no grey areas — everything is transparent.

Rabje only collects information that is necessary to provide you with quality service. We collect two types of data:

a) Information you provide directly:

• Identity Information: Full name, date of birth, and gender.
• Contact Information: Mobile number, email address (where applicable).
• Identity Verification Documents: A copy of your NID, passport, or driving license (required for KYC).
• Financial Information: Mobile banking account number (for transaction purposes only).
• Customer Support Information: The content of your chats or messages.

b) Information collected automatically:

• Device Information: Device type, operating system, and browser version.
• Network Information: IP address and internet connection type.
• Usage Patterns: Time spent on each page, games played, and transaction history.
• Cookies & Local Storage: To store session data and preferences.

Rabje uses your information only for specific, legitimate purposes. Each purpose is clearly outlined below:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To enable deposits, withdrawals, and gameplay without interruption.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Compliance: To comply with KYC/AML (Anti-Money Laundering) regulations.
• Personalized Experience: To show you promotions and offers relevant to your preferences.
• Customer Support: To resolve your issues quickly and effectively.
• Service Improvement: To analyze usage patterns and help us improve rabje.

The rabje website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

We use three types of cookies:

• Essential Cookies: Maintaining login sessions and ensuring platform security. These cannot be disabled as the platform cannot function without them.
• Functional Cookies: Remembers your language preference, display settings, and similar choices. These are optional.
• Analytics Cookies: Collects anonymous statistics to help us understand how the service is being used.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit access to many rabje features.

Rabje never sells your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment Processor: Mobile banking services such as bKash, Nagad, and Rocket. Only the information strictly necessary to complete a transaction is shared.
• Game Providers: Third-party game providers whose titles are available on rabje — only the data necessary to operate those games is shared.
• Legal Obligations: In response to a court order, directive from a regulatory authority, or a lawful request from a law enforcement agency.
• Fraud Prevention: With relevant authorities in cases of serious fraudulent activity.

Before sharing data in any of the above cases, we ensure that the relevant party is bound by an appropriate confidentiality agreement and that the data is used solely for the specified purpose.

Rabje employs the highest technical safeguards to protect your data. The core layers of our security framework are:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• PCI DSS Compliance: Payment information is stored in accordance with international security standards.
• Firewall & DDoS Protection: Robust protection at the server level.
• Regular Security Audits: Periodic audits conducted by third-party security experts.
• Restricted Access: Only authorized personnel may access user data.

Data Retention Period: Data is retained for as long as your account is active and for up to 5 years after closure in accordance with legal obligations. KYC documents may be kept for up to 7 years after account closure.

As a rabje member, you have full control over your personal data. We respect these rights and will make every effort to fulfill any reasonable request within 30 business days:

To exercise any of the rights above, please contact our customer support team. We will verify your identity and respond as promptly as possible.

Rabje's services are strictly for users aged 18 and above. We do not knowingly collect any information from individuals under 18.

If we become aware that personal data has been collected from a minor, we will immediately delete that data and close the associated account. If you believe your child is using rabje, please contact our customer support right away.

The rabje platform integrates certain third-party services, such as payment gateways and game providers. These services are governed by their own privacy policies.

Rabje is not responsible for the privacy practices of these third parties. We recommend reading the privacy policy of each third-party service you use. That said, we only work with reputable, established service providers who adhere to industry standards.

Rabje may update this Privacy Policy from time to time. Changes may occur due to service improvements, new legal requirements, or technological developments.

• For significant changes, you will be notified via SMS to your registered mobile number or through an in-app notification.
• You can check the "Last Updated" date at the top of this page to see when the policy was last revised.
• Continued use of the service after any changes have been made will be considered acceptance of the updated policy.
• For major changes, you will be notified at least 7 days before they take effect.

If you have any questions, concerns, or requests about this Privacy Policy, please reach out to our customer support team. We're available 24/7.

• Live Chat: Click the chat button in the bottom-right corner of the rabje app or website.
• Email: [email protected] (responses are typically sent within 24 hours)
• FAQ Page: For answers to common questions View FAQ।

We take all privacy-related requests seriously and will do our best to resolve them as quickly as possible.